Terms of Service

If you have a problem with any of these terms, they may be changed if discussed with me prior to paying for your commissioned piece.

1. GENERAL TERMS

• Will include MY SIGNATURE that you may not remove.

• I miGht share the artwork on my Instagram, Twitter, Youtube, or other social media sites (If you would not like me to share the commission let me know ahead of time).

• Prices are subject to change.

• I have the right to reject any order/commission.

2. PAYMENT

• Currency accepted is USD paid throuGh PayPal.

• commissions will be paid 100% before the final artwork is sent to the client.

• Don't send me payment before I have aGreed to THE COMMISSION and requested the payment.

3. PROCESS AND DELIVERY

• I will notify you when I have started on your commission and you, therefore, lose the rights to a refund (see point 7 further below for more info on refunds)

• While I'm working on your commission, I will send drafts of the work in progress to make sure you are happy with it.

• The amount of drafts depends on the complexity of the work.

• During the drafts, you will see work-in-progress and these images will be of lower resolution than the final piece.

• The time it takes to finish your commission varies depending on factors such as the complexity of the commissioned piece, other work, and external factors I will give you an estimation of the time it will take, but this may change.

• If anything comes up that will slow the progress of the initially estimated delivery time I will let you know asap.

• Once the piece is finished you will receive the full-resolution image via email, google drive, or another specified method. there is no physical product. You may print the image yourself, or I can have the artwork printed and sent to you for an additional predetermined cost.

4. REVISIONS

• You Get UP TO 3 rounds of changes on the commissioned piece included in the price.

• A fee will be added if you want something changed on the final drawing.

• If you wish for me to change something in the drawing you have previously approved, I will charge you a fee to change it. The amount of the extra charge depends on the change you want me to make.

5. COPYRIGHT / USAGE POLICY

I, TERRA ZOOK, claim the rights to the produced drawing, not the buyer. Therefore I am allowed to use the copyrighted artwork to:

• Promote myself with it everywhere

• Publish books with it (artbooks, etc.)

• Display it everywhere to my liking (website, social media, etc.)

• Post it wherever I want

The buyer is allowed to:

• Use the commissioned piece for personal use unless agreed otherwise (you can upload it on all your social media profiles, forums, etc.)

• Print the artwork and claim the subjects/characters as their own, but not the artwork itself.

• Use the artwork to promote themselves. You are not forced to give me credit when you post it but it is very appreciated :)

The following is considered copyright infringement:

• Reproducing/using the copyrighted artwork commercially - means making money off it in any way.

• Claiming the artwork as your own

• Removing my signature from the artwork

• Altering the artwork without my consent

• I reserve the full rights to the image and it's use/distribution unless otherwise agreed upon.

6. CUSTOMER SATISFACTION

• I will do everything I can to make sure you are happy with the artwork

• If you have a problem with anything in the terms, or with the commission process as stated, please tell me so we can find a solution together.

• I may be willing to change some of my terms if you ask before I start on your commission.

7. REFUND / CANCELLATION POLICY

• The buyer is not allowed a refund once I have started working on the commission.

• If for any reason I am unable to start your commission you will receive a full refund.

• If you request a Paypal chargeback at any point when you were not allowed to ask for a refund you will lose all beforementioned rights to the commissioned piece and I will have the full right to profit further from it in any way. I will decline the chargeback and supply Paypal with our conversations in which we talk about the commission as evidence that I have completed work for you. Furthermore, you will be blacklisted for commissioning me again.

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If the buyer breaks any of the points stated above they will lose all the beforementioned rights to the artwork commissioned by me, TERRA ZOOK, and I will have the right to profit further from the commissioned artwork in any way I see fit. If you have a problem with any of these statements, they may be changed if discussed with me prior to paying your commissioned piece.

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What do you get?

• Drafts/mockups that you must decide which one I should continue with (depending on the complexity of the commission there might be fewer or more drafts)

• Sketch and/or final sketches that you must accept before I continue the work

• Insight and involvement in color plan (depending on the complexity of the commissioned piece)

• Full-resolution DIGITAL file (300 DPI) of final drawing and a smaller version for internet upload. Final file formats are usually PNG OR JPEG. IF YOU HAVE A PREFERENCE FOR AN ALTERNATE FILE TYPE LET ME KNOW.

Thank you for considering commissioning me. Your time and support are appreciated!